FAQ
Services at Pure Shop4You
Many of the online shops do not ship internationally. That’s why Pure Shop4You is here to ensure your items are delivered to you safely & quickly yet at a very affordable price. Once you are registered with us, you will receive your US Address. You can then shop online with your dedicated account ID and ship to our US warehouse. You are just a few clicks away. Register NOW !!!
You will enjoy zero sales tax when you shop and deliver to our Portland warehouse in Oregon where it is a tax-free state in America. You can also enjoy consolidation services and 30 days free storage at your U.S. Address.
As many of us shoppers, we want to buy from the major brands for their qualities and styles. Some of the very best products are often sold in US retail stores only and at very attractable prices. For more brands information, you can visit here with our dedicated shopping list.
When you register (It’s free!) with Pure Shop4You, you will be assigned to a unique account ID with your U.S. address. Once your package has arrived at your U.S. address, our warehouse personnel will notify you by email or display in “Bring Home” section. That’s why your unique account ID (prefixed by C/O PSU-XXXXXX) is very important!!!
Our warehouse personnel will take a photo of your exact package arrived at the warehouse and update to your account where you can see your package with the original packing with your name on it. This information can be viewed under your logged in account “Bring Home” section. Your account is usually updated by the end of next business day after package arrival.
Your U.S. address can be used to consolidate your packages when you have products purchased from more than one U.S. merchants. When you consolidate multiple packages into a single shipment, you can save your shipping cost at a low price starting at one (1) kilo per shipment. Don’t forget, use your U.S. address enables you to store or to repack your packages for one (1) free month of storage or up to maximum six (6) months with an affordable fee.
You can use the online shipping charges calculator. Press here.
International freights/couriers have a rule of calculation for chargeable weight. It uses either the gross weight or the volume weight*, whichever is higher will be used for shipment calculation.
For example: a larger size good may weight less than its size such as pillow or a table lamb. Calculation of weight is under the discretion by the company. But the cost of shipment will be clearly indicated on the invoice.
*Volume weight means the measurement between Length (L) x Wide (W) x Height (H).
Shipping & Packing
We offer 2 selections for you when you are ready to ship your merchandises back home. You can ship by Self Pick-up by express Air (2-3 weeks from US Warehouse to Hong Kong) and Economy by ocean cargo - (4-6 weeks from US Warehouse to Hong Kong)
All delivery calculations start from the date of departure from our warehouse.
If you would like us to mail your package to your assigned address, please contact us through email, and we can arrange Door-to Door service by SF Express.
When you have more than 2 packages ready to ship home, we will ship all your packages in one batch at the same time to save you shipping costs.
Repack is when your original packing is too big and our warehouse personnel will advise you if you want to shrink down the packing size by combining with your other packages. Our ultimate goal is to save you money for international shipping charges. Repack service is only applicable when you are agreed to downsize your boxes which may require to open the boxes and is applicable only to the appropriated boxes with the best of our knowledge to repack the boxes for you.
IATA (International Air Transport Association) regulates all prohibited items to bring aboard of an aircraft or any person on board with it, such as firearms, flammable liquids, drugs, antiques pornographic materials and more.
For details, please refer to below link: http://www.iata.org/whatwedo/cargo/dgr/Pages/index.aspx
If you are still not sure, please contact us.
Most goods from U.S. have a return period within 30 days. Pure Shop4You can assist you for your returning goods from our warehouse. However, all returning delivery charges will be responsible by you with our administrative fee of US$5 per package with less than 2 kg weight. Additional US$1 per 0.5 kg of additional weight.
Please check with suppliers if your goods are eligible for return.
If you are eligible to proceed with the returns, you must prepare a commercial invoice, a return label from merchants and a return authorization number (if applicable).
Please contact our Customer Service right away with your full package details.
VIP Program
VIP Program is for our registered customers who frequently enjoy our shipment services.
By being a VIP customer, you can enjoy special discount of up to 25% off for sending merchandises home.
We regularly send out promotions to all our customers via newsletters and announcements from our Facebook page.
*Pure Shop4You reserves all rights for promotions at any time without prior notice.
At Pure Shop4You, we have 3 tiers of memeberships - Standard, Silver and Gold.
Standard tier
Standard tier is the entry level for Pure Shop4You. As a member, you can enjoy unlimited shipments and special promotions.
With the minimum amount of HKD$1000 per month, you are automatically upgraded towards your next membership status.
Silver tier
- Enjoy 15% shipment discount at HK$58.00/kg.
- Maintain a minimun spending of HKD$1000 per month for all shipments
- Enjoy ONE (1) free local delivery within Hong Kong / Kowloon / New Territories (restrictions applied; see service area here)
Gold tier
- Enjoy free local delivery within Hong Kong / Kowloon / New Territories (restrictions applied; see service area here)
- Enjoy 25% shipment discount at HK$52.00/kg.
- Maintain a minimum spending of HKD$12,000 per year and at least HK$1000 per month for at least 6 months.
Payment Methods
At Pure Shop4You, we want to make sure everyone is enjoying the ease of online shopping and bringing the merchandises home as easy as 1-2-3. We accept the most versatile payment method from Paypal, the e-payment industry pioneer with over 150 millions active users.
Simply just pay by using Paypal with your email addresses with or without a Paypal account. Your Visa, Master Card and American Express are accepted.
Questions
Tips for online shopping
- Always shop at the U.S. web sites as merchandises are usually cheaper than ordering from International web sites.
- Always choose U.S. Dollars as your currency while shopping to avoid extra exchange currency charges.
Some online merchants may not accept special characters in the address column. Try to omit "C/O" that comes before your account ID.